Unwanted Marketing Texts: What Are Your Rights?

Start with the offer and your permission

Promotional texts can raise Do Not Call or qualifying-autodialer issues. A message advertising a discount, insurance quote, or other product is different from a personal text sent to the wrong number. The wording and full conversation matter.

Tell us whether you subscribed, requested information, made a purchase, or shared your number with the business. Not remembering a signup is different from knowing that you never agreed. Preserve any available confirmation or consent language.

Which TCPA protection may fit?

Do Not Call protections can apply to marketing texts. A separate theory may involve a legally qualifying automatic telephone dialing system. A short code, personalized greeting, or automated-looking message does not establish that technology by itself.

A text-only message is not a prerecorded-voice call simply because a computer sent it. You do not need to choose the legal theory before contacting us; provide the messages and the surrounding history.

If texts continued after STOP

Keep your opt-out reply, any acknowledgment, and every later message. Show the sender and timestamps, not just a cropped excerpt. An ordinary confirmation of an unsubscribe request is different from another promotional offer.

List the messages in order and explain whether the sender, brand, or subject changed. The scope of the request, applicable processing rules, and dates need review. Do not assume that every message after an opt-out has the same legal significance.

Keep the full thread and the original messages

Screenshots help organize a consultation, but keep the original conversation too. If a link or company name appears, capture it without opening suspicious links. You can preserve evidence and then block a sender; there is no need to keep engaging.

• The first message and the complete conversation.
• The sender’s number or short code, dates, and times.
• The business named and what was promoted.
• Any subscription, purchase, or quote request.
• Your STOP reply, confirmation, and later texts.
• Your Do Not Call registration date, if registered.

When the messages are for someone else

If the text addresses a stranger or references an account you do not recognize, mention that in your consultation. Our wrong-number text guide covers that distinct situation.

Scam messages may impersonate real businesses. Do not provide account information or click unknown links to investigate. Identifying the responsible sender is part of evaluating a potential claim.

Common questions

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