Still Getting Calls or Texts After Asking Them to Stop?

Start with your request and what happened next

Continued contact after a clear stop request deserves a closer look. Save the exact wording of your request, how you sent it, any acknowledgment, and the later messages. A date-by-date account helps identify what needs investigation.

Not every later communication is automatically unlawful. The applicable protection, the scope of your request, processing requirements, consent history, and exceptions all affect the analysis.

A company-specific Do Not Call request

You can ask a seller to stop sales calls even if your number is not on the National Do Not Call Registry. A prior business relationship does not give the seller unlimited permission to ignore that request.

Record the seller’s name and whether the request went to that business, a representative, or someone else. Save any written acknowledgment. The seller behind the calls matters even if different displayed numbers appear.

Withdrawing consent for covered robocalls or texts

If you previously agreed to covered communications, a later opt-out may withdraw that permission. Keep the original consent or signup if available, together with the message that explained how to unsubscribe.

Identify whether your request concerned promotional offers, payment reminders, or another category. Do not assume that a request about one type of message necessarily covers every unrelated communication from a business. We assess the request and the rules applicable to the dates of your communications.

Build a before-and-after timeline

Put these records in chronological order. If you only remember an approximate date, label it as approximate instead of guessing.

• Before the request: any signup, consent language, or customer relationship.
• The request: exact wording, date, time, and method used.
• The response: acknowledgment, confirmation text, or representative’s answer.
• After the request: each later call or text, sender, and message purpose.
• Any later signup or permission you gave, if applicable.

Timing and message content both matter

Applicable rules may allow a processing period, and certain opt-out confirmations are permitted. Keep confirmations as well as later promotional messages so they can be distinguished.

Consent-revocation rules have been subject to FCC changes, waivers, and effective dates. The review must use the rules that apply to your communications, not assume one deadline or one scope fits every situation. Company-specific sales-call requests and other revocation questions may require separate analysis.

Preserve what you have; you do not need to keep responding

Save complete threads and voicemails already left for you. Keep notes of a telephone request, including the business, representative if known, and what you said. Ask about applicable recording laws before recording a live conversation.

You do not need to prolong contact, click suspicious links, or provide additional personal information to obtain a consultation. Evidence uploads are optional; start with a description of the sequence.

Common questions

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